A WORD FROM EMMA
The power of referrals
If I had a dollar for every time someone told me that “all of my work is word of mouth”, I would be a very rich lady. Put simply, referrals work. Why do they work? I’m so glad you asked! A referral comes from a trusted source – someone who has experienced first-hand...
Are you really happy?
Recently, I celebrated another year around the sun, and took some time out to reflect on the past year of my life. It was a year spent mostly in lockdown while we fought to keep Victoria safe. A year when I worked the hardest I ever have, supporting my clients through...
Does your feedback have the right motives?
I was working with a coaching client, Penny. Penny worked alongside John. John had this habit of constantly interrupting people and taking conversations down a path they were never meant to go, leaving everyone confused. Penny and her colleagues found this infuriating...
Is it really possible to hold your people to account?
In our coaching conversation, one of my clients was lamenting the work her people were doing. She questioned: Was it the right work? Was it the work that they had agreed to? Was she happy with it? She had done all the right things; key performance indicators (KPI)...
Nice girls don’t win … or do they?
Have you ever heard the phrase “nice girls just don’t get it”? A book has even been written with a similar name. Do you think this is true? Can nice girls win? Apart from this statement being slightly condescending, I reckon nice girls can win. But let’s not talk...
Do you have the courage to say what you mean?
Can I tell you a secret? I am so sick of hearing statements like, “You need to have a difficult conversation,” and, “You need to give them feedback.” Can we just start treating human beings like human beings? Can we have the courage to be clear with people and...